December 24, 25, 31 and January 1 are non-working days; therefore, orders placed on those dates will be processed starting December 26 and January 2, respectively. It is very important to remember that our parcel delivery provider does not work during holidays, so orders may take a little longer than usual to reach their destination. We recommend placing your order in advance.
Important: Orders placed on December 30 and 31 will be invoiced with a date of January 2 of the current year.

Purchase Policies

Welcome to Gelbrick's online store, an online site where you can find the highest quality cold chain packaging products, backed by more than 20 years in Mexico and the world.
To have one of the best experiences in our online store, we want to share relevant information with you.
Purchases made will be processed on business days with service hours from 09:00 to 18:00.
Shipments of purchased items will be delivered according to each parcel service's policies, subject to their deadlines, schedules, and distribution routes.
Standard Shipping: 3 to 5 business days.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Incorrect Shipping Address

Make sure to provide the correct shipping address when placing your order. We are not responsible for orders that are not delivered due to incorrect addresses.
If you realize an error in the address after placing the order, please contact guadalupe.ramirez@tecnofen.com.mx by email or via WhatsApp 722 613 8542 as soon as possible to try to correct it.
Shipping Delays
We are not responsible for shipping delays caused by events beyond our control, such as natural disasters, adverse weather conditions, or strikes.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at guadalupe.ramirez@tecnofen.com.mx or via WhatsApp 722 613 8542
We will review the issue and, if applicable, send a replacement or issue a refund.

Invoicing

When making your purchases, it is important to indicate if you require an invoice, so it will be necessary to complete your billing information in the assigned spaces during the payment process of your order.
For any questions or clarifications about your order, please contact us via email info@gelbrick.com, by phone (722) 199 20 73, or via WhatsApp 722 613 8542.

Gelbrick Return Policy

Gelbrick.com accepts returns of items within 30 days of receiving the item. Most products sold on Gelbrick.com are subject to the general return policy; however, some of them have specific return conditions.

Merchandise returns are accepted only according to the following terms and conditions, without exception.
Items must not have been received more than 30 calendar days ago. Products must be returned in the same condition in which they were received.
Therefore, products must be returned complete.

If you return a product that is different or in different conditions from what we sent, we will not be able to process your refund.
The return address must be the same as the address to which the items were sent during the purchase.
Repeated or continuous returns and specific cases will be at Gelbrick's discretion.

For reasons beyond the company's control, the cost for returning items must be covered by the applicant. The amount to be paid for this service is $300.00 M.N.
All returns must be requested and processed via email info@gelbrick.com, along with images that support the physical condition of the product or the conditions in which it was received. If applicable, the customer will receive a notification from Gelbrick with instructions for the refund, provided the return is applicable.

Our Return Policy is subject to changes, adjustments, and revisions without prior notice. The modification was made on August 15, 2024.

For any questions or clarifications about our policies, please contact us via email info@gelbrick.com at (722) 199 20 73 or via WhatsApp 722 613 8542. We are here to serve you.

*By making purchases at www.gelbrick.com, you accept the current return and shipping policy.
**Items with customer-caused damage will not be accepted.